Categories

• 📣 Announcements

  Official news and important notices — posted here first.
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  Hi everyone — welcome to the official MotePay community. First, about CoinPal. CoinPal’s hosted custodial service has been suspended. The reason is a shift in the external regulatory environment, with compliance pressure continuing to mount — this is a reality the whole industry is facing, not just one company. We could have pushed through it. But when we stopped to take stock, we realized something more important: The problem isn’t just the pressure — it’s the custodial model itself. Custody means the platform has to hold users’ funds, which makes the platform the most fragile link in the chain: when the platform is under pressure, your money is under pressure too. No matter how hard a platform works, that structural risk never goes away. That’s why we’re building MotePay. MotePay is a self-custody crypto payment solution: your keys stay in your hands, and we can’t touch your funds. Your money no longer depends on any platform’s survival — including ours. Where we are now: The product is still in development and has not launched yet. Every update and release note will be posted here first. We opened this community early so that the people following us have a direct line to us. It’s quiet in here right now — which means anything you say today carries far more weight than it will later. Got thoughts or questions? Just reply for this topic — The MotePay Team
• 🆕 Product Updates

  New features, releases, and what's coming next.
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  A common worry: "If I hold my own keys, aren't I more likely to get hacked than if a big platform holds them for me?" Flip it around. When a platform holds everyone's funds, it becomes one giant target — one break-in drains thousands of merchants at once. That's the history of custodial crypto: the big hacks were platforms, not individuals. Self-custody removes that shared target. Your funds aren't in a pool with everyone else's. With a few basic habits — back up your keys, never share them — the attack surface that's left is small and in your control. And we're building MotePay so the hard security parts don't fall on you. More soon.
• 🔒 Security & Anti-Scam

  We'll never ask for your keys or seed phrase — spot scams here.
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  Passwords leak. 2FA (two-factor authentication) is the cheap insurance that makes a leaked password almost useless to a thief. How it works: after your password, you enter a 6-digit code from an app on your phone. No code, no entry — even if someone has your password. Do it right: Use an authenticator app (Google Authenticator, Authy, 1Password) rather than SMS. SIM-swap attacks can steal SMS codes. Save the backup codes somewhere safe when you set it up — they get you back in if you lose your phone. Turn it on for your email too. Your email can reset everything else. Takes 30 seconds. Blocks the most common way accounts get stolen.
• 🚀 Getting Started

  New to MotePay? Start here — self-custody basics and setting up your wallet.
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  Two ways to accept crypto. Here's the plain-language difference: Custodial (the old way): The platform holds your funds. Fast to start, but your money sits on their books. If they freeze, get hacked, or shut down — your funds are caught with them. You trust the platform to stay alive and honest. Self-custody (MotePay): You hold your keys; funds are yours on arrival. Can't be frozen or seized because someone else got in trouble. The one responsibility: back up your keys (once). You don't have to trust anyone with your money — including us. Custodial trades your control for a little convenience. Self-custody keeps the control, and we work to make it just as convenient. That's the whole idea behind MotePay.
• 🛠️ Help & Support

  Questions about your wallet, payments, or account.

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• 💬 General Discussion

  Anything about MotePay, self-custody, and crypto payments.
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  Thought experiment. Imagine crypto payments that can't be frozen and don't depend on any platform staying alive — the money is just yours on arrival. What would you do differently? Accept from customers or regions you avoid today? Hold more in crypto instead of cashing out fast? Drop a payment method that keeps burning you? Curious where your head goes. Reply below — no wrong answers.
• CoinPal Support

  Report any CoinPal-related issue here — the team will follow up.
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  Welcome — this board is for anything CoinPal-related. About your funds (most important): CoinPal balances are fully available for withdrawal, and most have already been processed. If you've already withdrawn, you're all set. If you haven't yet — or a withdrawal ran into a problem — post here and we'll help you get it sorted. How to post Click "New Topic" and describe your issue as clearly as you can — what happened, and roughly when. If it helps, include the email tied to your CoinPal account. Please stay safe Never share your private key, seed/recovery phrase, password, or full card number — not here, not in private messages, not anywhere. No one from MotePay or CoinPal will ever ask for them. We will never message you first or send you a "special link" to withdraw or "recover" your funds. Anyone who does is a scammer — ignore and report them. Only trust official staff accounts and pinned posts. We read every post here. Thanks for your patience while we work through them. — The MotePay Team
• 💡 Feedback & Ideas

  Feature requests and things you'd like us to improve.

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